CLIENTS WE HAVE HELPED WITH THEIR BUSINESS TRAINING GIVE THEIR FEEDBACK
ON OUR SERVICE

You were able to bridge the
various elements of project management, working with young people and the navigation of a new assessment framework. You made the complex appear simple and were able consistently to support the trainee focus on getting the best assessment and therefore outcome for the young person.

Chris Clarke, Operations Manager, Flintshire Youth Offending Team

Development of a performance management framework for the ESCS Transformation division of EDF Energy

A wholehearted “thank you” for the work that has gone into producing the Performance Pack for today’s meeting. The whole executive team was complimentary about the progress made and we now have an excellent baseline from which to work.

Julia Sherwen, Head of Capability and Performance, ESCS Transformation.
EDF Energy

You joined EDF Energy with a very strong skill set gained as a consultant at Capgemini. You immediately brought value to EDF Energy’s energy trading division using your excellent personal skills; consultancy skills and experience; and your ability to understand a complex trading environment very quickly. You were  able to focus on the important aspects of any project and to deliver to time and quality. This was demonstrated when you took on additional responsibilities for Business Continuity arrangements, implementing revised requirements and processes across the division.

Phillip Twiddy, Manager at EDF Energy

eChannels Project - Development of a new content management process and an operating model (including organisational structure, core processes and a governance structure) for a new function in the department delivering web content to schools

You have approached this area of work with great thoroughness and diligence. You clearly have a good analytical mind and this has enabled you to develop some complex processes and models for our Operating model.

Greg Morgan, Department for Children, Schools and Families echannel Manager

You have consistently made
a positive impact on the programme. Without your clear and valuable contribution to the programme we would not have been able to get to the position we have been able to. You have worked outside of normal working hours to achieve our goals and have always been willing to go the extra mile to help the project and maintain client satisfaction. I cannot think of any negative observations I have had since working with you.

Gary Harding, Programme Manager

The team, including the clients, have come to depend on your delivery. You have delivered to the extent that to lose you would pose a significant risk to the project. From a “standing start” you quickly got your arms around the operating model work, working through a logical approach to capture the input and feedback from a wide variety of stakeholders and synthesising this into recommendations. The output of the initial phase of work was comprehensive and of high quality and the workshop well prepared. Likewise with the communications and change management planning, you have spent time understanding the business requirements and needs, building on earlier work and effectively ran a workshop to gain broad agreement to the proposals with the key stakeholders. Your key strengths demonstrated on the project: High degree of accuracy and attention to detail, Confidence in interacting with and presenting to a variety of senior stakeholders, Good organisation and self-management in respect of the streams of work you have been leading, Great interpersonal skills – perceived by the (demanding) clients as enthusiastic, driven, focused and accurate.

Paul Humphreys, Project Manager

HMRC ERP Programme - Definition of role allocation for the c.10,000 users of the new system

You turned around what was a poorly performing work piece, devising and facilitating workshops and meetings to get business participation and ownership, and refining a much-needed structure and approach to deliver role allocation.

Caroline Bottoms, HMRC Grade 5